Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not, you may return or exchange eligible items in their original condition (some exclusions apply). Please review the full policy below.

 

Return Timeframes

  • Merchandise (non-book items): Eligible for refund or exchange within 14 days of receiving your order.

  • Books: Eligible for store credit or exchange within 7 days of receiving your order.

 

Conditions for Returns

  • Items must be in original condition with all tags and/or packaging.

  • A receipt or invoice is required for in-person refunds.

  • Returns without a receipt may be approved for exchange or store credit at the manager’s discretion, based on current item value.

 

Refund Methods

  • Merchandise: Refunds are issued to the original form of payment if returned within 14 days (shipping costs are non-refundable).

  • Books: Eligible for store credit only (shipping costs are non-refundable).

  • Please allow up to 10 business days for funds to appear on your credit or debit card after the return is processed.

 

Exceptions

  • Graduation Regalia: Final sale, however, we’re happy to offer a size exchange within 14 days of receiving your order.

  • Textbooks, coursepacks, and lab manuals: Final sale, unless the course is dropped within the first 4 weeks of the term and you provide proof of withdrawal.

  • Items returned without prior authorization will not be accepted.

 

Return Shipping

  • Customers are responsible for return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

  • To start a return, please contact us first.

  • Items sent without prior approval will not be accepted.

 

Missing, Incorrect, or Damaged Items

If your order arrives with a missing, incorrect, or damaged item, please contact us within 7 days so we can make it right.

 

Need Help?

Still have questions? Feel free to contact us.